Terms & Conditions of Sale
PAYMENT
Payment of an order indicates confirmation that the item/s listed on the order paperwork are true and correct including item code/s and description. Payment in full must be received before the despatch of all orders. A 50% deposit is required to secure all stock for any forward orders more than one week in advance to hold stock. Please note that Uniqwa Collections does not offer refunds on change of mind purchases once deposit is paid. Forms of payment accepted are Direct Deposit and Credit Card, which attracts a 2.2% surcharge.
PRICING
Pricing is subject to change without notice.
CUSTOM MADE & MADE TO ORDER ITMES
50% deposit payments must be made to commence work on custom orders. Uniqwa Collections is not responsible for the delay of delivery due to late payment being received. Customer has the responsibility to ensure all made to order and customised items meet their requirements and accept responsibility for all design change requests. We do not offer a refund for made to order and customised items due to change of mind.
BACKORDERS
50% deposit is required to secure stock for all orders. If deposit payment has not been received and stock runs out, the order will be allocated to the next incoming shipment. Uniqwa Collections does not guarantee availability of stock without deposit payments.
QUOTED LEAD TIME
Uniqwa Collections quote an approximate lead time for the receipt of your order, based on current manufacturing and shipping times at time of purchase. Circumstances may change beyond our control which may lead to a delay in your order being delivered on quoted ETA [estimated time of delivery]. Deliveries can be delayed due to changes in shipping schedules, carrier delays and raw material shortages. Delays do not constitute a breach of contract. Uniqwa Collections do not offer cancellations or refunds due to delays. Uniqwa Collections holds no liability for any delays resulting from circumstances beyond our reasonable control or for any losses incurred as a result of any delays or force majeure of the purchaser.
DELIVERY
24 hours notice is required for all pickups. Goods will only be despatched once final payment has been received. Delivery of product is subject to availability. Please check with our office on availability and product lead-times. The booking of Transport is a complimentary service offered by Uniqwa Collections who will determine the appropriate shipping mode and carrier. Freight is an additional charge to be added to invoice for payment. Uniqwa Collections will endeavour to find the best freight price for the appropriate transport required for each order. Orders despatched from trade agency showrooms are subject to the standard delivery fee from our Gold Coast Warehouse. For courier transport, consignment information will be provided for tracking the delivery. Due to the nature of courier transport, we encourage you to have “Authority to Leave” on your booking. If “Authority to Leave” is not provided, there may be additional redelivery charges for failed deliveries.
DAMAGES
Uniqwa Collections has a policy of inspecting all products and cartons prior to despatch to ensure product leaves our warehouse according to Uniqwa Collections standards. All products should be inspected immediately upon arrival with any damages noted on the delivery paperwork. If any items are received with damages, Uniqwa Collections must be notified within 48 hours of receipt in order for us to assist in resolving the situation. Uniqwa Collections is not a carrier and the damages incurred in transport are not the fault or responsibility of Uniqwa Collections. We will work with you to resolve any issues as quickly as possible, which may include making insurance claims, offering to arrange repairs and in some circumstances replacements. Clear photographs of the product and carton damages must support all damages that are reported. Any broken parts MUST be kept and returned together with original cartons. Damaged stock returned with missing parts or cartons will not be actioned until all parts and cartons have been returned. Uniqwa Collections will not accept claims after 48 hours of successful delivery. Uniqwa Collections cannot assist in or be held responsible for damages relating to freight bookings that are independently arranged.
RETURNS / REFUNDS
Only faulty or damaged product may be returned and are subject to prior authorisation at Uniqwa Collections’ discretion. Any returns must be made within 7 days of receiving goods. Uniqwa Collections does not issue refunds. In certain circumstances we may authorise an exchange or refund. In the circumstance Uniqwa Collections accepts an exchange or refund, a 15% restocking fee of goods will apply. All items must be returned in original, undamaged packaging with an approved Uniqwa Collections courier. If damage is incurred by a courier in the return process, that is not a Uniqwa Collections approved courier, Uniqwa Collections cannot be held liable and credit/exchange will not be issued.
EXCHANGES
Uniqwa Collections does not except exchanges for change of mind purchases. In certain circumstances and under the sole discretion of Uniqwa Collections, we may authorise an exchange. Additional Transport charges for exchanging product will incur additional transport fees. These fees are not the responsibility of Uniqwa Collections. Any exchanges must be made within 7 days of receiving goods. All items must be returned in original, undamaged packaging and in original, undamaged condition with an approved Uniqwa Collections courier. Any items received damaged will not be accepted for return.
LIMITED WARRANTY
Uniqwa Collections offers 1-year limited warranty from date of sale on Invoice against manufacturing faults, which are determined at Uniqwa Collections’ discretion.
DISCLAIMER
Uniqwa Collections manufactures its products from natural materials, recycled timbers and uses hand made processes in many of its products. Irregularities in shapes, colours, surfaces and finishes may be present and these imperfections are celebrated as part of the unique and natural characteristics of our product. With pieces made from banana leaf fibre, colour tone variances of black, green and brown patches may be present within the fibre. Splitting, cracking, natural defects and leeching of natural oils are present in natural timbers and are not considered faults. Oils may leach and cause staining on items in contact with timber. Uniqwa Collections cannot be held responsible for damages incurred from the leaching of timber oils. Due to the handmade nature of some products, specifications in size, shape and finish may differ slightly from those stated or shown on our website. As every monitor displays different colour tones, the colour of pictures on our website and social media cannot be taken as a true colour indication of the actual products. Some products may appear to vary from catalogue or website images.